Refund policy

Thank you for shopping with Windy City Seller LLC! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

  • 14-Day Window: You have 14 calendar days from the date you received your item to request a return.

  • Item Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original, undamaged packaging with all seals intact. (Note: For health and hygiene reasons, opened beauty, cosmetics, or skincare products cannot be returned).

  • Proof of Purchase: A receipt, order number, or proof of purchase is required to process your return.

2. How to Initiate a Return

To start a return, please contact our customer support team at [razakhan121989@gmail.com].

  • If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the return is a result of our error (e.g., you received an incorrect or defective item).

  • Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

4. Damages, Defects, and Incorrect Items

Please inspect your order upon reception. Contact us immediately at [razakhan121989@gmail.com] if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and photos of the damaged or incorrect item for faster processing.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.

    Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: [razakhan121989@gmail.com]